TERMS AND CONDITIONS


CANCELLATION & PRICING POLICY

Your investment starts at the prices shown. Pricing may vary upon stylist request.  For those clients blessed with long or lots of hair, you may be more expensive but your are worth it!

Your appointments are very important to the Artistic Design Team members of Dolce Hair Salon. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

STRICT AND ENFORCED 24 HOUR NO SHOW | CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Dolce Hair Salon team members schedules filled, thus better serving everyone. Dolce Hair Salon’s policies are presented and provided in the best quality and tradition of excellence, servicing our established and future clientele. Thank you for viewing and supporting our policies criteria.

YOU UNDERSTAND THAT BY MAKING AN APPOINTMENT AT DOLCE HAIR SALON THAT YOU ARE ULTIMATELY RESPONSIBLE FOR KEEPING TRACK OF YOUR APPOINTMENT DATES AND TIMES.  YOU UNDERSTAND THAT THEIR IS A 24 HOUR CANCELLATION POLICY AND IF YOU FAIL TO GIVE THE PROPER NOTICE,  THAT YOU WILL BE CHARGED A FEE OF 50% OF YOUR TOTAL SCHEDULED SERVICE ON YOUR FIRST OCCURRENCE AND 100% OF YOUR TOTAL SCHEDULED SERVICE FOR EACH OCCURRENCE THEREAFTER.  YOU UNDERSTAND THAT IF YOU ARE MARKED AS A NO-SHOW TWICE IN OUR SYSTEM THAT ALL OF YOUR FUTURE APPOINTMENTS MUST BE PREPAID.

CONFIRMATION CALLS

As a courtesy, if you have not confirmed your appointment online, we will call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals and missed appointments.


RETURN & EXCHANGE POLICY

If you are dissatisfied with any product, we will gladly exchange it or issue a store credit for the return. A 25% restocking fee will apply to all items purchased. We will not accept products that are more then 15% used, damaged or exceed 30 days past the original purchase date.
All sales are final on special order items, requests and gift certificates. No cash or credit refunds. 


Privacy And Security Policy

Thank you for visiting dolcehairsalon.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

COLLECTED INFORMATION
Personal information you provide to us while signing up for mailing lists and at checkout (ie: name, address, telephone number, email address, billing address and credit card information) is maintained in private files on our secure web server and on our internal systems.

Dolce Hair Salon does not sell your personal information or share it with any third party. Dolce Hair Salon may disclose specific personal information about you if required by law, governmental request, court order if based on our good faith belief, it is necessary to conform or comply with such law, request or court.

OUR EMAIL LIST
We offer those who sign-up for our email list advanced notice of new merchandise and other Dolce Hair Salon news. Email addresses collected at dolcehairsalon.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to be removed from our email list, please follow the instructions sent along with each email or contact us at you@dolcehairsalon.com or by calling the salon at (859) 543-0707. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.

SECURE ONLINE APPOINTMENT SCHEDULING
Appointments scheduled on our site require a credit card to hold the appointment time for you. Our website is encrypted using SSL technology*, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about scheduling electronically, feel free to call (859) 543-0707 and schedule your appointment over the phone.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
**Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers and that we will NEVER ask for sensitive information via email.

Please contact us with any questions about our privacy & security policy